Last Updated: January 2026

1. Introduction At Kensing Insurance Brokers, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services, in full compliance with the Data Protection Act, 2019 (Kenya).

By using our services, you consent to the data practices described in this statement.

2. Information We Collect To provide accurate insurance quotes and process claims, we may collect the following types of personal data:

• Personal Identification: Name, ID/Passport Number, KRA PIN, Date of Birth.

• Contact Information: Phone numbers, email addresses, and physical location.

• Asset Details: Vehicle registration (Logbooks), property valuations, and images of assets.

• Sensitive Data: Medical history (for Health/Travel insurance) and banking details (for premium payments or claim settlements).

3. How We Use Your Data We use your data strictly for legitimate business purposes, including:

• Processing insurance quotes and policy issuance.

• Facilitating claim assessments and settlements.

• Verifying identity to prevent insurance fraud.

• Complying with regulatory requirements from the Insurance Regulatory Authority (IRA).

• Communicating renewal notices and policy updates.

4. Data Sharing & Disclosure We do not sell your personal data to third parties. However, to provide our services, we may share necessary data with trusted partners:

• Underwriters: To issue your policy and evaluate risk.

• Service Providers: Approved garages, hospitals, and valuers for claim fulfillment.

• Legal Authorities: When required by law or to respond to legal process (e.g., Police Abstracts, Court Orders).

5. Data Security We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes SSL encryption on our website and strict access controls within our internal systems.

6. Your Data Rights Under the Kenyan Data Protection Act, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of any incomplete or inaccurate data.

• Deletion: Request the erasure of your personal data where there is no good reason for us to continue processing it (Right to be Forgotten).

• Object: Object to the processing of your data for direct marketing purposes.

7. Cookies Policy Our website uses cookies to improve your browsing experience and analyze site traffic. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit your use of certain features on our website.

8. Contact Us If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:

• Email: info@kensinginsurancebrokers.co.ke

• Phone: +254 742 144 631 / +254 790 319 510

• Physical Address:

  Head Office,

  Museum Hill Centre, 3rd Floor, Museum Hill Road
  P.O. Box 39435-00623, Nairobi, Kenya
  Tel: +254 742 144 631, +254 790 319 510
  Email: info@kensinginsurancebrokers.co.ke